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July 2026 — What's New

Release: July 2026 This update brings a broad set of improvements across clinical examinations, dispensing, reports and accounting, patient recalls, and text messaging — plus a number of stability fix...

Jul 6, 2026

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Product Updates

Phillip Venter

Software Update — 5 July 2026

Release: 5 July 2026 This week's update brings a few focused improvements to patient search, exams, screening and invoicing. Below is a plain-language summary — no action is required on your side. Pat...

Jul 5, 2026

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Product Updates

Chris Faul

Give Your Practice a Boost - Future-Proof it by revamping your patient database

The patient database is one of the practice’s most valuable assets. Optometry is fortunate in that other retailers do not have the luxury of routinely collecting every customer’s personal details. The...

Jan 7, 2026

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Articles

Chris Faul

The R65 Million Question: Why South African Optometrists Must Escape the Mall Trap and Own Their Premises

The traditional preference for mall locations among South African optometrists is a habit rooted in a bygone era. It is a strategic convention that is now actively eroding the long-term profitability ...

Dec 30, 2025

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Articles

Chris Faul

Notes for the new graduate

Learning over money From the day you graduate, you step onto the road towards becoming a mature clinician. The only way this can happen is by seeing patients, which means the more patient traffic you ...

Dec 2, 2025

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Articles

Humint, Chris Faul

Do you have your finger on the pulse of your practice?

As a graduate, you feature in the top 10% intellectually in the world. Yet, there is so much we don't know about the world we live in. Do I know how a light bulb is made? How does WIFI work? How does ...

Oct 21, 2025

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Articles

Humint, Chris Faul

Planning your retirement from Optometry

Planning your retirement from Optometry THE DECISION to retire or exit a career in optometry is a matter of choice. However, the necessity to plan and prepare for the financial, legal, and psychologic...

Oct 17, 2025

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Articles

Humint, Chris Faul

What is the true value of Humint?

It always amazes me how practice business software is often considered just another expense, like a lease on a copier or a courier fee. Yet, it can add huge value to the practice's operations and prof...

Sep 26, 2025

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Articles

Humint, Chris Faul

Humint’s endless capacity for reports

It is true to say that if you can’t measure it, you can’t manage it. I am a firm believer that for effective management, you need the right information, in a format that you, as an optometrist, can re...

Sep 22, 2025

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Articles

Humint, Chris Faul

Humint management of Gross profit percentage (GP%)

Gross profit is the rand value of the difference between what you pay for goods and what you sell them for. The GP% is a representation of the gross profit as a percentage of turnover. The reason we r...

Sep 19, 2025

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Articles

Humint, Chris Faul

Create a killer recall system with Humint

Create a personalised recall system, called The Hook It is hard to imagine that an optometric practice can survive without repeat business. A recall system can easily fall into the trap of being gener...

Sep 19, 2025

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Articles

Humint, Chris Faul

Differential Advantage – how to make patients choose you

Preamble We live in a surplus world where similar businesses sell similar products to similar people, from similar locations, at similar prices, employing similar individuals with similar academic and...

Sep 17, 2025

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Articles

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