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Notes for the new graduate

Learning over money From the day you graduate, you step onto the road towards becoming a mature clinician. The only way this can happen is by seeing patients, which means the more patient traffic you ...

Dec 2, 2025

0 661

Articles

Humint, Chris Faul

Do you have your finger on the pulse of your practice?

As a graduate, you feature in the top 10% intellectually in the world. Yet, there is so much we don't know about the world we live in. Do I know how a light bulb is made? How does WIFI work? How does ...

Oct 21, 2025

0 532

Articles

Humint, Chris Faul

Planning your retirement from Optometry

Planning your retirement from Optometry THE DECISION to retire or exit a career in optometry is a matter of choice. However, the necessity to plan and prepare for the financial, legal, and psychologic...

Oct 17, 2025

0 572

Articles

Humint, Chris Faul

What is the true value of Humint?

It always amazes me how practice business software is often considered just another expense, like a lease on a copier or a courier fee. Yet, it can add huge value to the practice's operations and prof...

Sep 26, 2025

0 1136

Articles

Humint, Chris Faul

Humint’s endless capacity for reports

It is true to say that if you can’t measure it, you can’t manage it. I am a firm believer that for effective management, you need the right information, in a format that you, as an optometrist, can re...

Sep 22, 2025

0 759

Articles

Humint, Chris Faul

Humint management of Gross profit percentage (GP%)

Gross profit is the rand value of the difference between what you pay for goods and what you sell them for. The GP% is a representation of the gross profit as a percentage of turnover. The reason we r...

Sep 19, 2025

0 2676

Articles

Humint, Chris Faul

Create a killer recall system with Humint

Create a personalised recall system, called The Hook It is hard to imagine that an optometric practice can survive without repeat business. A recall system can easily fall into the trap of being gener...

Sep 19, 2025

0 654

Articles

Humint, Chris Faul

Differential Advantage – how to make patients choose you

Preamble We live in a surplus world where similar businesses sell similar products to similar people, from similar locations, at similar prices, employing similar individuals with similar academic and...

Sep 17, 2025

0 527

Articles

Humint, Chris Faul

How to turn your practice into a high performance business with Humint

Introduction Reading an article like this can provide good insight into how to improve the profitability of your practice. However, as a clinician, first and foremost, there may well be a natural resi...

Sep 11, 2025

0 931

Articles

Humint, Chris Faul

In 10 years, will optometry as we know it still exist?

Will optometry be overwhelmed by AI technology? Kodak was once the dominant player in the global camera film and photographic paper markets. The board ignored the warning coming from middle management...

Sep 11, 2025

0 509

Articles

Humint, Chris Faul

The critical frame alignment

It is whilst standing in queues at the supermarket or at the airport, that I notice how many people are walking around with poorly fitting spectacle frames. The importance of frame alignment at the po...

Sep 11, 2025

0 1172

Articles

Humint, Chris Faul

Patient Communication translates to practice growth

One of the most unpleasant experiences in healthcare takes place in a doctor’s waiting room when he is running an hour late, and you have no idea how much longer you are going to wait. A simple explan...

Sep 11, 2025

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Articles

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