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Hello, Who Are You?

HWAY is based on the simple concept that for us to consider all visual solutions, we need to know a lot more about our patient. The concept: Once we know, by the patient’s own admission, that they are...

Sep 11, 2025

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Articles

Humint, Chris Faul

Grab a Heart

This feature in Humint online software for optometry is designed to give the patient an immediate sense of belonging at every contact with the practice. A strong component of emotional labour. 1. All ...

Sep 11, 2025

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Articles

Humint, Chris Faul

Establish the real need

As human beings, we inherently fear rejection and don’t always express our fundamental needs when communicating with others. So often, patients cautiously present pseudo needs, and if we are not caref...

Sep 11, 2025

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Humint, Chris Faul

Domiciliary visits

Taking the trouble to visit a patient’s place of work is a prime example of emotional labour, being extra caring. The true ergonomics of the visual task can now be assessed firsthand. This presents th...

Sep 10, 2025

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Humint, Chris Faul

Why do some practices fail to embrace online software?

Switching software programmes does not come without blisters. Any change is uncomfortable. It is the role of the practice owner to motivate the staff to go through the process. It is important to begi...

Sep 3, 2025

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Humint, Chris Faul

Set up the right business structure for your practice

No matter how one may want to strip down and analyse the challenges relating to the business side of the optometric practice, it always reverts back to having the right information, in the right forma...

Sep 3, 2025

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LDP - Audit | Advisory | Tax

Cloud based accounting: ideal for your small business?

One of the advantages of the technological revolution is that advances move swiftly down the cost curve. Accounting software for small and medium-sized enterprises (SMEs) has now become much faster, m...

Sep 3, 2025

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Humint, Chris Faul

What is the true value of your software?

I have been involved with optometric management software for several decades, including the development of the Total Optometric Management System (TOMS). It always amazes me how practice management so...

Sep 3, 2025

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Humint, Chris Faul

Are you guilty as charged with these four naked truths?

Optometrists believe that practice management and business management are the same thing. Practice management focuses on the processes that support the delivery of eye care. Business management provid...

Sep 3, 2025

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Tony Schwartz, CEO, The Energy Project

We don’t know what we don’t know

This weekend someone in my social media feed posted a lyric from the song Colours of the Wind from the Disney Pocahontas movie – they were relating it to the Black Lives Matter and BIPOC movement: You...

Sep 3, 2025

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Articles

Humint, Chris Faul

The biggest threat to the success of your practice

“True knowledge exists in knowing that you know nothing” – Socrates As a graduate, you probably feature in the top 10% intellectually in the world. Yet, there is so much we don't know about the world ...

Sep 3, 2025

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