Frequently asked questions
Here are some common questions about Humint.
It has taken four years to develop Humint , involving all the phases, Pre-alpha, Alpha, Beta, Release Candidate, and Stable. Humint has been operational within a selected group of users for two years and is classified as stable. Our focus is on one single market, which is optometry. There are no other distractions.
There are many strategies when migrating software systems. These strategies can be discussed during the planning phase of the migration. However, migrating data into Humint can be done seamlessly. Humint has migration routines for the following:
- Optimax
- TOMS
- Stage 7
- Eminance
Other systems can be included as they are encountered.
Installation is quick and seamless because the software is web-based. After completion of the contractual documents, the spin-up can take as little as fifteen minutes. If no data migration is required, the system becomes usable within twenty minutes. It should be noted that if data migration is required, then the timeline may vary depending on the data being migrated.
These days, most software systems are online-based, which makes internet and power connectivity essential for day-to-day operations. The most common cause of downtime is power outages — often due to load shedding or unplanned power failures. Without power, access to your computer systems and other equipment becomes impossible unless you have a backup solution like an inverter or UPS (Uninterruptible Power Supply).
In such cases, you can fall back on a manual process and capture the information into the system once you're back online.
Another common issue is internet connectivity. If your fibre connection goes down, the easiest way to stay connected is to install a failover LTE router. These are relatively affordable and can be preloaded with pay-as-you-go data, ready to take over automatically when your primary internet connection fails.
Humint has an automated
backup strategy, backing up your data to the Cloud.
Humint recommends twenty hours of training to get going on the system. In reality the amount of training required will depend on factors, such as the number of staff, their affinity to computers, and the will to adapt. Converting to a new software system can be daunting and training is often the biggest stumbling block. Habitual operation of a system for many years becomes almost involuntary and a challenge to break down. There has to be a will to adapt to a new way of doing things and this requires a positive attitude and leadership guidance.
Training is delivered remotely in most cases to keep costs down and make effective use of the sessions. Remote sessions can be recorded and used again at a later date. Onsite training can be arranged, but will come at an extra cost and onsite session are difficult to record. There is no such thing as too much training.
Humint has a separate training website loaded with videos and content to keep your training up to date.
Humint has a dedicated team of training and technical officers. Support is facilitated through a ticketing system from the website, and customer care line is available to answer any queries. The success of our business plan depends on long-term relationships with our clients. We take after sales service seriously.
Humint has got a highly sophisticated CRM module. Customer Relationship Management (CRM) is a strategy to manage interactions with customers and potential customers. CRM helps to streamline processes, build customer relationships, increase sales, improve customer service, and increase profitability.
Any change is uncomfortable, and to this end, it is the role of the practice owner to motivate the staff to go through the process. It is important to begin with the end in mind. Everybody should be clear on what the ultimate benefits to the business will be, or what the implications will be if the practice does not keep up with the exponential technological changes happening around us. Old habits are tough to break, but they invariably happen over time. It can be done. Just consider changing from handwriting to typing, difficult at first, but beautiful when accomplished!
FUTURE-PROOF your practice with Humint.
Practice management made easy with the right information, in the right format, at the right time.