Customer Testimonials
What our customers are saying about us.
Managing five high-volume optometry stores requires more than just a standard software solution; it requires a bird’s-eye view of the entire enterprise. Being Cloud-based makes all the difference. Apart from having all the bells and whistles imaginable, HUMINT is the only system I’ve found that seamlessly masters multi-branch capabilities. For the first time, I can consolidate appointment books, stock reports, and financial data across all locations with a single click. The real-time integration is a game-changer—as soon as an invoice is generated, my profit and loss statements update instantaneously. It has turned fragmented data into actionable intelligence. HUMINT has saved us significant time while keeping our patient engagement at an all-time high. We can design and deploy social media campaigns across multiple platforms from one dashboard. The clinical module works well, and their back-up Butler Service has remained consistently excellent.
Since migrating to Humint, one of the many features I have been enjoying is the ability to scrutinise financial information with a single click. From the average GP%, to stock on hand, spot checking GPs on processed invoices, to analysing the average value of invoices. This has enabled timely adjustments to one’s strategy, resulting in increased profitability. Being cloud-based, I can access all practice information from virtually any device. Having vital information at my fingertips has really been a game-changer for me. It’s seamless and truly essential.
Humint has a dedicated Clinical module. The refraction and dispensing capturing process is paperless. It’s secure and allows for instant access to patient records. Time-consuming filing of record cards is a thing of the past. Another great feature is automated patient re-calls. It saves time and ensures that patients are notified timeously. Appointment reminders have resulted in a significant drop in our no-show rate.
The Humint team made onboarding hassle-free. They ensured all staff were adequately trained to get the most out of the system. Data migration from our old legacy software was seamless. Best of all, I incurred absolutely no costs for the entire onboarding process. I highly recommend taking advantage of their no-obligation demonstration if you’re looking for a comprehensive all-in-one solution.
I have been using Humint for the last 5 years, and the following has stood out for me.
- Accessibility & Integration: Accessible anywhere — I can open a patient file from my phone and view the full history in one place: clinical notes, accounting, and medical aid history. There’s no need to jump between systems; everything is fully integrated, which makes daily work seamless and efficient.
- Clinical Workflow Efficiency: The refraction and ocular modules are easy to work with and well structured. There’s ample space for detailed notes, log entries, and clinical observations. I can also set reminders for follow-ups. No need for any paper trail, and your data is always saved.
- Job Tracking: Job tracking is highly efficient, especially in a busy practice with multiple team members involved. At any time, I can see exactly which stage a job is in, allowing me to give patients accurate, real-time feedback when they enquire.
- CRM & Recalls: The built-in CRM recall system is essential. Automated first reminders save significant time and reduce the need for manual follow-ups, freeing up staff and improving patient compliance.
- WhatsApp Integration: The WhatsApp integration is a true game-changer. Since most patients communicate via WhatsApp, being able to message directly from Humint — with the full conversation history stored in the patient record — streamlines communication and enhances patient engagement.
- Quotations: Templates make it easy to provide quotes to patients quickly. The sales module is also easy to work with, and all the codes are easily accessible.
- Invoice and medical aid integration
I highly recommend the Humint solution to any optometrists wishing to realise the full potential of their optometry practice. And even more so to multi-practice owners.
Humint has proven itself invaluable in managing multiple practices in the Bona Unjani Group of optometry practices. In addition to securely consolidating all patient contact information, clinical records, invoicing, and payment receipting, it allows us to create, track, and control the flow of jobs between the practice and the lab. Managing multiple practices using Humint is a bit like flying several kites at once - we have a direct line of sight and control over all aspects of the operation at each practice in real time, allowing us to quickly identify red flags and correct them timeously.