Back on the examination, each pair on the Fitting Details list has an Add to job queue button once the examination has been invoiced. Until then it says Invoice first — the workshop works from an invoiced order. Pressing it creates the job, and the button becomes View job.

Read the message that comes back. Sending a pair to the workshop is really two things at once: the job card for your own workshop, and the order to the supplier. The job card is almost always created — but the supplier order can fail on its own, usually because a product has no supplier set against it.

When that happens the portal tells you so in a message at the top of the screen. If you do not read it, the job sits in the workshop looking perfectly normal while nothing has actually been ordered, and the first anyone knows is when the lenses do not arrive. If the message says the order could not be created, tell whoever looks after your products — the product needs a supplier — and check the order yourself under Purchase Orders.