Release: 13 November 2026 (urgent)
This is an urgent update, released outside the normal schedule because medical aid claims could not be submitted. It also carries three smaller fixes that were ready at the same time.
The update is being rolled out to practices in stages. If you were affected, we will let you know when your system has been updated, and you can then submit the claim again.
Medical aid claims
- Submit Claim works again — pressing Submit Claim on a posted medical aid invoice was refused every time with "Invalid Operation: The invoice changed while the claim was prepared. Refresh it and check its terms before submitting." Refreshing and trying again did not help. The safety check behind this message mistook the system's own preparation of the claim for someone else editing the invoice. It now only stops a claim when another user really has changed the invoice in the meantime, which is what it was meant to do.
- A new Link Scripts button puts a missing script back on claim lines — a claim is refused when a lens, contact lens or add-on line has no script attached, which happens when lines are deleted and re-added by hand on the invoice. Until now the only way out was to reset the invoice to draft and choose the script on every line. A Link Scripts button now appears on the invoice when a line is missing its script and the claim has not been sent. It links the script from the examination where it can tell which one belongs, and otherwise asks you to choose from that patient's own scripts. Each link is noted in the invoice's history.
Staff portal
- Saving an examination on the staff portal no longer fails without a message — if a value on a tab you were not looking at broke a rule (a PD of 31.25, or an axis above 180, for example), pressing Save did nothing at all and showed no message. Save now opens the tab with the problem and shows the message on the box that needs correcting.
Your subscription's menus
- Apps hidden by your subscription stay hidden after updates — on Economy and Optima subscriptions, menus that the subscription does not include, such as Sales, Purchase and Invoicing, reappeared after each system update, even though Settings still showed the correct subscription. They now stay hidden through updates without anyone having to re-save Settings.
Worth knowing
- Any claim refused with this message can simply be submitted again. Nothing was sent to the medical aid when the error appeared, so there is nothing to reverse or reconcile first.
- Link Scripts only appears when it is needed — on a medical aid invoice with a line missing its script, before the claim has been sent. You will not see it otherwise.